Moon Care Period Cramp Heating Pad Massager

Easy Returns

🔁 7-Day Return Policy (Manufacturing Defects Only)

We take pride in the quality of our product. If you receive a damaged or defective MoonCare Massager, you can request a return within 7 days from the date of delivery. If you are not satisfied with the product then you can also ask for a return.

Please Note:

1. Returns are only accepted for manufacturing defects.

2. Product must be in unused condition with original packaging.

3. We do not accept returns for accidental damage.

🔧 Need Help?

If you face any issues with your product, please contact our support team at CustomerCare@mooncare.com with:

1. Order number

2. Clear photos/videos of the issue

3. Brief description of the problem

We'll review your request and guide you through the return process

At MoonCare, we’ve thoughtfully designed our Period Cramp Massager to be safe, gentle, and built to last — because your comfort deserves the best.

✅ Materials Used

1. Outer Layer: Soft-touch PU leather — skin-friendly, smooth, and easy to clean

2. Heating Element: Advanced graphene film for safe, even heat distribution

3. Massage Motor: Low-noise micro vibration motor for quiet, targeted relief

4. Core Housing: Durable ABS plastic — lightweight and long-lasting

5. Strap: Adjustable elastic belt with soft fabric lining for a snug, comfy fit

6. Battery: Rechargeable lithium-ion battery (USB Type-C)

🧼 Care Instructions

To keep your MoonCare Massager clean and working at its best:

1. Do not wash or submerge the device in water

2. Wipe gently with a soft, damp cloth after use

3. Avoid harsh chemicals or alcohol-based cleaners

4. Store in a cool, dry place away from direct sunlight

5. Charge fully before first use and avoid overcharging

6. Keep away from sharp objects or heavy pressure

Treat your MoonCare Massager with care — and it will treat you with comfort, every cycle.

Refund Policy

We want you to feel completely comfortable and confident with your purchase from MoonCare.

If, for any reason, you’re not satisfied with your MoonCare Period Cramp Massager, you can request a refund or replacement within 7 days of delivery.

What’s Covered

We offer refunds or replacements in cases of:

1. Manufacturing Defects

2. The Product Not Working as Intended

Our team is here to make things right and ensure you have a positive experience with us.

How to Request a Refund

1. Email us at customercare@mooncare.com within 7 days of receiving your order. Please share:

2. Your Order ID and brief explanation of the issue

3. A photo or video (if applicable)

Once we review your request, we’ll guide you through the next steps.

A Few Things to Keep in Mind

1. Refunds apply only for manufacturing issues or genuine concerns with product performance.

2. The product must be in its original condition and packaging.

3. We are unable to process refunds for used products without any performance issues.

Need Help?

Feel free to reach out to us at customercare@mooncare.com — we’re always here to help

About Us

At MoonCare, we believe every woman deserves comfort during her period , not just painkillers and hot water bottles. Our journey began with a simple question: Why should women silently suffer through cramps every month when technology can offer better relief?

We saw a gap and we chose to fill it.

Our founders, driven by the personal experiences of the women around them, decided to build something different: a smarter, safer, and soothing solution for menstrual pain. That’s how the MoonCare Period Cramp Massager was born a product designed with love, care, and a deep understanding of what real comfort means.

Why We Chose to Help Women

Because period pain is real, and it’s been ignored for too long.
Because women have powered through their days in discomfort at work, at home, in silence.
Because relief shouldn't be a luxury it should be your right.

At MoonCare, we are more than just a brand. We are a movement to bring comfort, confidence, and control back into the lives of women.